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A LITTLE BIT ABOUT OTTAWA COMFORT

A LITTLE BIT ABOUT OTTAWA COMFORT

Ottawa’s Heating and Cooling Specialists

Ottawa Comfort has a vision to provide high quality HVAC services that stand out from the rest. We believe it’s important to be transparent and build professional relationships with customers based on honesty and trust to guarantee satisfaction. That is why we provide fully licensed technicians, 24/7 emergency service and free, no obligation, in home consultations.

About Us

Ottawa Comfort was founded in 2018 by Aaron A. Deriger. While recognizing his passion for the HVAC industry, he developed a vision to create a company that provided exceptional HVAC services at affordable pricing, while forming strong customer relationships built on honesty and trust. After working for years in the trade, he decided to turn that vision, into a reality.

Ottawa Comfort quickly grew into a recognizable and well trusted HVAC company with talented individuals working in all fields related to HVAC. Within one year, they had developed valuable customer relationships around Ottawa, and required a complete rebranding to fit their expansion.

Ottawa Comfort continues to bring value and honesty into the HVAC industry through quality workmanship, exceptional interpersonal skills, and total transparency. Ottawa Comfort is recognizable around Ottawa for not just being providers of HVAC services, but being your friend within the industry that you can trust with the comfort of your home.

Our Guarantee

At Ottawa Comfort, we stand by our products and installations. We also take pride in our quality workmanship and unprecedented honesty within the industry. That is why we take our customer satisfaction very seriously, and also why we offer a one year 100% satisfaction guarantee.

If you are not completely satisfied with our products or the quality of our work, please contact us immediately. We will promptly address the issue and ensure that your concerns regarding material or workmanship will be resolved to your complete satisfaction. If not, the installed product will be removed, and your money will be refunded.

Frequently Asked Questions

Here are some frequently asked questions to save you some time. If you have any other questions please contact one of our representatives and we will be more than happy to help you.

Are there any areas in Ottawa where you don't provide service?

No, we service all areas of Ottawa.

Do you provide service in the Quebec area?

No, unfortunately we do not provide service in the Quebec area.

What are your warranties?

All products come with a standard manufacturer’s warranty. Warranties can vary from one year to ten years depending on the product you have chosen. We offer customers the opportunity to purchase extended labour warranties on some of our products. Please contact us for further information.

Do I need to do an annual maintenance on my new system?

Yes, you are required to do an annual maintenance on your new system in order to maintain your manufacturer’s warranty. We offer affordable annual maintenance packages for most products to avoid complications with your manufacturer’s warranty.

How much does it cost for you to come to my home and assess the situation?

During regular business hours (Mon – Fri, 7:30am – 4:30pm) our diagnostic fee is $125 plus HST. During emergency service hours (Mon – Fri, 4:30pm – 7:30am and Sat – Sun, all day and night) our diagnostic fee is $187.50 plus HST.

How do your emergency services work?

We provide 24/7/365 emergency service. If you are in a no-heat situation, or think you may have a gas leak, you are free to call us at any time and we will assist you as soon as possible. If you are not sure if you are in an emergency situation – don’t panic! Give us a call and we will let you know how we can help.

Do you sell parts?

No, we do not sell parts.

Do you use sub-contractors for your installations?

No, we do not use sub-contractors for any of our work. All of our technicians are fully licensed, qualified, and hired by Ottawa Comfort.

Do you have liability insurance?

Yes, we have liability insurance. Any accidental damage incurred as a result of our service is insured for up to $2 million in coverage.

What types of payment do you accept?

We accept debit, credit, e-transfer, cheque, and cash (with applicable taxes).

How long do I have to pay my invoice?

We usually provide an invoice after the services have been completed. Unless indicated otherwise, payment is due when you receive your invoice. Please note that the first quote provided to you may differ from your invoice depending on further requirements that may arise throughout the service.

Do you offer financing?

Yes, we offer financing. Please ask a representative about financing options that are suited to your needs.

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