Authorized use.
Protected records.
Terms for Ottawa Comfort employees and approved contractors using the internal CRM.
Effective November 7, 2026. This agreement applies to authorized employees and contractors of 1995633 Ontario Inc., operating as Ottawa Comfort Heating & Cooling ("Ottawa Comfort"), using its internal CRM at app.ottawacomfort.ca. The CRM is not a customer-facing account service.
Access and permitted use
Access is granted by Ottawa Comfort for assigned business duties only, including customer service, job scheduling, equipment records, quotations and related administration. Users must use their own approved credentials, protect their accounts, and promptly report suspected unauthorized access. Access may be changed or revoked when duties change or engagement ends.
Customer and company records
Customer contact details, property and equipment records, job notes, photographs, schedules and business documents entered in the CRM are company business records. Staff must enter accurate information, access only what they need for their work, and must not export, disclose or reuse customer data for personal purposes.
Connected services
The CRM uses Supabase for application data and protected attachments. Ottawa Comfort has authorized a QuickBooks Online connection, with invoicing and payment processing active. Staff may use these features only for approved company transactions and within their assigned permissions. Staff may initiate only actions expressly authorized by Ottawa Comfort.
Availability and acceptable use
The CRM may be updated or temporarily unavailable. Users must not bypass access controls, share accounts, introduce malicious content or attempt unauthorized integrations. Business-critical actions should be confirmed using company procedures if a system is unavailable.
Changes and questions
Ottawa Comfort may revise internal usage rules and communicate material changes to staff. Questions about access or permitted use should be directed to cody@ottawacomfort.ca. This agreement supplements applicable employment or contractor obligations and does not waive statutory rights.